Personal Finance

Haven’t Received Your Tax Refund Yet? This Is How You Can Make A Reissue Request

You are eligible to receive an income tax refund if you have paid more taxes to the government than your actual tax liability. This generally occurs when the taxpayer’s advance tax, self-assessment tax paid, or deducted TDS is higher than a taxpayer’s total tax liability.

If the tax department determines, after processing your tax return (ITR), that you should be paid a refund, you will be sent a notification by SMS and email. The notice notice received by you shows the amount of the refund to be credited to your account along with a refund sequence number. A warning is sent to you under section 143 (1) of the Income Tax Act.

Please note that you will only get a refund if you are in a previously validated bank account. Now, if for some reason you have not received the refund amount, you can submit a service request on the electronic filing portal.

Things to remember

Before submitting the refund reissue request on the electronic filing website, remember that the rejection of the refund on the tin-nsdl website must be rejected. If you cannot track the status of your tax refund or until the reason for the denial is reflected on the electronic filing website, you cannot submit the refund refund request.

In such case, you must file a complaint on the electronic filing website, under the ‘e-Nivaran’ tab.

How to raise your refund reissue request

According to the tax department’s electronic filing website, here are the steps you need to take to reissue the refund amount.

Step 1: Login to the ‘e-Filing’ portal

Step 2: Click on the ‘My Account’ menu and click on the ‘Service Request’ link.

Step 3: Select ‘Request Type’ as ‘New Request’ and select ‘Request Category’ as ‘Refund Reissue’. Click ‘Submit’.

Step 4: Details such as PAN, Return Type, Assessment Year (A.Y), Acknowledgment No., Communication Reference Number, Reason for Refund Failure and Response are displayed.

Step 5: Click on the ‘Submit’ link located under the ‘Reply’ column. All prevalidated bank accounts with validated / validated status and EVC enabled will be displayed.

Step 6: Select the bank account to which the tax refund will be credited and click ‘Continue’. Details such as bank account number, IFSC, bank name, and account type are displayed for the taxpayer to cross-check the account.

Note: If the taxpayer does not have a previously validated bank account, the taxpayer is directed to the ‘Prevalidate bank account’ screen. Here, the taxpayer must enter all the relevant details of the bank account where they intend to receive the refund and click on the ‘Prevalidate’ button to continue sending the application. After this, the account is previously validated by the bank in question, the bank account will automatically be considered for reissue of the refund. This account will now be displayed under ‘Previously Validated Bank Accounts’ on the electronic filing portal. If the prior validation fails, the CPC will communicate the same to the taxpayer. The taxpayer must resubmit the bank account reimbursement / revalidation request.

Step 7: Click ‘OK’ in the pop-up window if the details are correct and the options for electronic verification appear in the dialog box. Choose the appropriate mode of Electronic Verification, Generate and enter the Electronic Verification Code (EVC) / Aadhaar OTP as appropriate to continue submitting the application.

Note: If the Digital Signature Certificate (DSC) is registered in the profile, generate the signature file by downloading the ‘DSC Administration Utility’ and load it to continue sending.

Step 8: A success message will be displayed confirming the submission of the refund reissue request.

Follow these steps to find out the status of your new refund issue.
Step 1: Login to the ‘e-Filing’ portal

Step 2: Go to ‘My account’. Then select ‘Service Request’. After this, choose ‘Request Type’ as ‘View Request’ and then ‘Request Category’ as ‘Refund Refund’.

Step 3: Click ‘Submit’.

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