Automakers providing aftersales services amidst COVID-19 outbreak: a timeline

The global COVID-19 epidemic has affected and brought all aspects of life A grinding industry for the automotive industry. Despite these times, many automobile manufacturers in India are doing their bit to ensure a hassle-free aftersales experience for their customers.

All of the announcements below are made by manufacturers regarding their ancestral services amid the COVID-19 epidemic.

Tuesday is April 14

Maruti Suzuki has announced that customer vehicles whose free service, warranty and extended warranty packages were to expire during March 15, 2020 to April 30, 2020 have now been extended to June 30, 2020. The carmaker is also offering useful tips to customers. Through SMS to keep your car healthy during this lockdown period.

Volvo India has announced that it has extended the vehicle warranty to May 31, 2020 for customers for whom it was expiring during the lockdown period (March 22 – May 3).

Monday, April 13

Volkswagen has offered special benefits for future and existing healthcare professionals who own a VW car, including vehicle safety plans, benefits when purchasing a new model, as well as extended warranties. The augmented vehicle safety plan includes a 10-point check-up with AC disinfectant and Germkellen treatment, all at no cost. It can be availed till 30 June 2020.

Renault has announced the launch of a new online booking campaign, along with an exemption in its cars warranty policy and periodic service schedule for the locking period. Under the campaign, customers can book a Renault car via the company’s website or via the Renault app, without the need to pay the booking amount immediately.

For everything you need to know about extended warranty programs, click here

Tuesday, April 7

Ford India has announced an extension of its warranty plans and service programs. The carmaker said that all warranties expiring between March 15 and May 30, 2020, will now be valid until June 30. The same service is applicable to all scheduled services as well, including free services. The car manufacturer is offering 24-hour roadside assistance (RSA) to all its customers at no cost and whether it is purchased the RSA option or the age of the car.

Monday, April 6

Toyota has launched the Connect Customer Connect ‘program in the wake of the national coronavirus shutdown. The company has announced extensions to new vehicles as well as Toyota U-Trust, free maintenance service, roadside assistance, extended warranties, and vehicle warranties up to two months from iles Smiles’ prepaid maintenance package. Toyota will also provide free emergency assistance to customers who do not have coverage until 15 days after lockdown. The automaker says it will expand by May 31, 2020 for owners whose related programs and products may expire during the shutdown. In addition, services such as vehicle inspection, cabin care and tire- and battery-related services will be provided at special prices after Toyota’s dealership is operational.

Friday, April 3

Kia has announced that it will provide extended free services to all its customers by July 2020, which should come as a relief for owners who are unable to follow the scheduled service schedule due to the ongoing lockdown.

Wednesday, April 1

Audi India announced an extension for all its customers, whose service packages or extended warranties expire during the lockdown period (March 15 to April 15, 2020). This means they will be able to take advantage of customer service for which the window is extended by a month or 3,000 km (whichever comes first), while the window will be extended from the last day to two months to purchase an extended warranty. Lockdown.

March 31 is Tuesday

Isuzu announced that it would extend the validity of warranties and services for existing owners of their vehicles with expiration dates between 15 March and 15 April.

Monday, March 30

In light of the ongoing lockdown, Maruti Suzuki has announced an extension for customers who want to take advantage of the brand’s service and warranty features. The free service, warranty and extended warranty programs ending between March 15 and April 30, 2020 will now be valid until June 30 of this year.

Volkswagen India has also announced a relief for customers on the service and warranty front. The standard warranty, which expires between March 22 and mid-May, will now be valid until July 31, 2020. Owners with a standard warranty that expires from March 22 to April 15 will be given the option to purchase an extended warranty, which comes 60 days after the standard expires. . Meanwhile, existing extended warranty plans expiring between the same time periods will not be valid until May 15, 2020. Those with a valid service price package, scheduled for maintenance in March and April, can have the same facilities by the end of July. Finally, VW has also exempted users who have free or paid services during lockdown until 31 July.

March 29 is Sunday

Two-wheeler manufacturer Yamaha has announced that it will extend its warranty and other services in India. As part of the ‘Yamaha Lifetime Quality Care’ approach, it will extend its services for 60 days (until June 2020) from the expiration date. Free services ending between 15 March and 15 April will be extended to June. General and extended warranties that expire between March 15 and April 15 will also be extended to June.

Monday, March 23

Recognizing the inability of its customers to visit authorized workshops for service, maintenance and repair, Tata Motors gave the message that it would extend the time to avail the prescribed facilities. Owners whose vehicles have OE warranties and have a free service period (not kilometers) expiration date between 15 March to 31 May 2020 can use these benefits until 31 July.

Friday, March 20

Hyundai India will also extend two months for customers who are unable to avail their vehicle warranty / extended warranty / free service due to health emergency or dealership closure in the affected cities. The company will also continue to offer 24×7 Roadside Assistance and has deployed an additional 1,000+ doorstep Advantage bikes and emergency road-service cars.

See more:

Auto manufacturing units may be allowed to resume production soon

India’s passenger vehicle sales decreased by 5 years in FY15

How coronoviruses hit the global auto industry: a timeline

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