After waiting for almost two months amid a nationwide lockout, Volkswagen India has resumed operations at its dealerships and service centers across the country. Sales and service facilities on more than 90 percent of the company’s network are now operational with limited manpower as per government regulations. Personnel have been trained to follow social security guidelines, conduct contactless transactions among other precautions, and provide personal safety gear, the personnel said in a statement. As part of the resumption of operations, the automaker is offering many free services and offers to its customers.
Volkswagen Passenger Cars India director, Stefan Kannap, commenting on the resumption of the business, said, “With the announced 1.0 unlock ‘initiative, we have resumed business in a staging following local regulations. Our Health of employees, dealer partners. And customers are of the utmost priority. All necessary safety and hygiene measures are being taken on our network to rebuild customer confidence to enter our facilities. ”
Volkswagen dealers and workshops are offering 10-point free check-ups for customers, including free pick-up and drop off vehicles. In addition, customers receive special offers on services such as tires, batteries, as well as AC disinfectants and germ clean treatments for cabins. The automaker has also introduced new anti-microbial treatments and an ozone vehicle disinfectant system to improve cabin hygiene.
In addition, Volkswagen is now offering Healthcare Professionals a three-month EMI Holiday Plan and an interest rate of less than 8 percent on purchase of BSNL Compliant Polo and Vento cars. However, the benefits will be available only till June 30, 2020. Volkswagen also announced that the company was successful in providing support to about 400 customers during the lockdown.
Volkswagen has 137 sales and 116 service touchpoints pan India. Speaking on the carbike at the start of the lockup, Kannap said the company plans to add 10 more dealerships in 2020, with its total sales outlets coming to about 150 by the end of the year. Meanwhile, the automaker launched an online sales platform for customers, catering to vehicles with configurator and finance options. The company says consumers have responded positively to inquiries on online retail platforms, which have a “steadily increasing trend”.