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Citizens can now access Digilocker services on MyGov Helpdesk through WhatsApp

To make authorities services extra accessible and inclusive, MyGov on Monday introduced that residents will be capable of use the MyGov Helpdesk on WhatsApp, to access the Digilocker service.

A flagship initiative underneath Digital India programme, DigiLocker goals to strengthen ‘digital empowerment’ of individuals by offering access to genuine digital paperwork, of their digital doc pockets. The issued paperwork in DigiLocker system are deemed to be at par with authentic bodily paperwork.

“Citizens can now access Digilocker services on the MyGov Helpdesk on WhatsApp…Digilocker will be an important citizen service offered by MyGov on WhatsApp to help promote digital inclusion and efficient governance,” in line with a launch.

“This includes creating and authenticating their Digilocker account, downloading documents such as PAN card, driving license, vehicle registration certificate, amongst others, all on WhatsApp.” MyGov Helpdesk on WhatsApp is a serious step to make sure governance and authorities services are on the fingertips of residents, it identified.

With new additions like Digilocker, the MyGov chatbot on WhatsApp goals to build a complete administrative assist system for residents to access resources and important services which might be digitally inclusive.

“The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes… PAN card, Driving License, CBSE Class X Passing Certificate, Vehicle Registration Certificate (RC), Insurance Policy – Two Wheeler, Class X Marksheet, Class XII Marksheet, Insurance Policy Document (Life and Non-life available on Digilocker),” it knowledgeable.

WhatsApp customers throughout the nation can use the chatbot by sending ‘Namaste’ or ‘Hi’ or ‘Digilocker’ to the WhatsApp quantity +91 9013151515.

“Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost 100 million plus people already registered on Digilocker and 5 billion plus documents issued till date, we are confident that the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones,” MyGov CEO, Abhishek Singh, stated.

Commenting on the brand new initiative, Shivnath Thukral, Director – Public Policy, WhatsApp, stated: “Equipping the MyGov Helpdesk with Digilocker services that can be accessed directly via WhatsApp, we want to unlock technology’s potential to extend the benefits of essential services to citizens at scale, and this is a significant step towards scaling up the Digital India vision and a digitally empowered country.”

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