WhatsApp chatbot to help deliver digital literacy services in rural parts

Common Services Centers (CSC) on Thursday launched a WhatsApp chatbot for individuals to entry its digital literacy services and assets. Aimed to bridge the digital divide and spur rural entrepreneurship, the service gives entry to info associated to course modules of presidency flagship programmes just like the Pradhan Mantri Gramin Digital Saksharta Abhiyan (PMGDISHA) and the Digital Beti initiative in English, Hindi and 7 different regional languages. To entry the service, individuals want to ship a “Namaste” at CSC Academy’s official WhatsApp account +91-9999189321. The Chatbot gives entry to particulars and course modules of flagship programmes.

Through the ‘Digital Beti’ initiative, the federal government goals to prepare 5,000 rural entrepreneurs on digital literacy in over 3,000 villages throughout 10 Indian states. The PMGDisha initiative focuses on making at the very least 40 per cent rural households digitally literate.

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“The Digital India Programme of the government focuses on digital inclusion and empowerment. PMGDISHA, an initiative of the Government to provide digital literacy to 6 crore rural citizens, is being implemented by CSCs across the country. Due to the Coronavirus pandemic, training has been suspended across the country. The ability to deliver digital literacy modules through WhatsApp will help us in extension of the programme to those still unreached in rural as well as urban areas. The partnership will redefine the delivery model of education and skill related content, especially for rural India,” Dinesh Tyagi, CEO, CSC SPV stated in a press release.

According to the assertion, over 500 distinctive customers have accessed CSC’s WhatsApp chatbot until date, and the service is predicted to be utilized by 10 million beneficiaries by August 2021.

The CSCs are bodily amenities that deliver Government of India e-Services at rural and distant places the place entry to computer systems and web is negligible or absent.


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