The Covid-19 crisis presents an opportunity for bold reforms not only in infrastructure, regulations and local economies, but also in governance. And it can be implemented through a strategic approach and push to use information technology (IT) in governance.
This not only means using our technical skills, but also the need to take a comprehensive view of state and central functions, sharing best practices among states, collaborating and making governance more efficient, effective and accountable. A campaign in
As a term, e-governance is used to provide civic service at central and state levels with a focus on activities rather than outcomes, except in examples such as passport services in India. Many states like Karnataka, Gujarat, Telangana and Andhra Pradesh have made good progress in some areas.
But most states have a sub-thermal system. Most services such as healthcare, vehicle licenses, industrial approvals, law and order, electricity and water are delivered by the states. Their e-delivery is manifested by poor website design and user navigation, less focus on smooth user experience, higher page load times and improved errors, patched multilingual features, insufficient data and IT system security, lack of robust architecture, Integration of related services. e.t.c.
Healthcare websites for Madhya Pradesh, Uttar Pradesh and Maharashtra were compared and gaps were clearly visible. Lack of interoperable data has been a problem in the fight against Covid-19.
Data-gathering exercises conducted once every 10 years are insufficient for policy determination in today’s time, and are likely to be used as political fodder. Data on delivery of civil services can be standardized and made reusable across India for more effective policy formulation in real time.
If the granular data of the workforce in the informal and formal sectors was available through the use of government services with an architectural approach, one could do the modeling and foreshadow the plight that would persist during the lockdown to migrant workers is. We need to plan bold steps such as defining key strategic projects at the central level in ports, ports and national transport systems, agricultural markets and public distribution system (PDS) integration, defense, education, telemedicine, legal services, and more.
The major outcome goals can be revenue growth, leakage prevention, contract process efficiency, time and cost control. We need to leverage the principles of enterprise and data architecture, reuse IT systems across states, cyber security standards, interoperability, artificial intelligence (AI), an outcome and key performance indicators (KPIs) -driven approach and timing. With, set the link for financial deviation formulas.
This will help in adopting key technologies like AI, blockchain, 5G and Industry 4.0, where India is potentially underperforming, especially its technical skills, population and its data, Goods and Services Tax (GST) network For a country of JAM (Jan Dhan, Aadhaar, Mobile).
Our blockchain policy is currently crypto-centric, lacking balance with the smart contract paradigm. The poor health of most telecom companies has affected India’s 5G plans. Industry 4.0 has not yet reached most of the manufacturing sector. There remains mistrust between the startup and the government. There is an urgent need to look at India’s technology agenda as a whole. Ongoing Covid-19 damage control exercises may be the best time to start it.