This blog post will explore the different technologies that hotels use to provide guests with a better experience. It’ll take you through everything from hotel room technology to what’s available in the lobby and how it can help your stay.
Property management software
One of the most important technologies that hotels use is property management software. This is a computer system that manages all of the bookings, reservations, and other information for hotels. A certified pms tech will tell you that property management software systems are especially helpful because they eliminate human error when entering data into hotel databases or other IT systems. This means that guests and property managers can rely on the information they receive about bookings, rates, and other parts of a trip to be accurate.
Property management software is especially helpful for home-sharing hosts who rent out their homes or rooms through online platforms like Airbnb. These types of systems streamline both your reservations as well as how you collect payments from guests so there’s less chance of a mistake occurring. But, not all property management systems are created equal.
Depending on what type of business you run and how many people it employs, your PMS software needs will be different from the next person’s. For example, if you’re just starting with one or two employees who book reservations by hand then an online property management software may not be the most cost-effective choice. However, if you have a medium to a large hotel that has more than 50 employees then investing in an online PMS system would probably be your best bet.
Guest room technology
· Flat-screen TVs
A lot of technology is used in guest rooms today. For example, there are plenty of different types of TVs that are used in hotel rooms. While most people know that TVs have been getting bigger and better over the last few years, many don’t realize just how big they’ve gotten until they see them in person at a hotel. Not only do some hotels have flat-screen televisions in their guest rooms but others also use even larger projection screens or integrated smart TVs.
· Digital key cards
In addition to the size of the TV, the type of technology that’s used in guest rooms is also changing. For example, many hotels are now using digital key cards instead of physical keys. This eliminates the need for guests to carry around a physical key and makes it easier for them to get into their room. Plus, if they forget their key they can just have it re-programmed at the front desk.
· Smartphones and tablets for guests to use
One of the most interesting technologies that are being used in hotel rooms today is smartphones and tablets for guests to use instead of having a phone line installed in each room. This gives guests access to free local calls, data services as well as WiFi so they don’t have to rely on the hotel’s computers or phones when they need them.
· Guest room controllers
And finally, one of the most interesting pieces of technology in hotel guest rooms that are being used in hotel rooms these days are guest room controllers. This allows guests to have more control over the environment in their room by adjusting things like the air conditioning, lights, and TV without having to go to the front desk or call housekeeping. This way, guests can make their room more comfortable or cozy based on what they want.
Lobby, bar, and restaurant technology
· Self-check-in kiosks
There are also self-check-in kiosks being used in many hotels these days. This is a great option for guests who don’t want to wait in line at the front desk and instead would prefer to get their room key as quickly as possible. Plus, it’s a convenient way for people to check-in if they have any questions or need help with anything during their stay.
· Free WiFi in lobbies
The lobby is one of the most important areas for hotels because it’s where guests tend to spend a lot of their time while staying in different properties. Not only do many customers frequent these spaces during check-in but they also use the lobby area for breakfast, lunch, and dinner. This is why many hotels are now equipping their lobbies with free WiFi so that guests have an easier time staying in touch or accessing information about hotel rooms while they’re away from their rooms.
· Digital menus and tablets in lobbies
Besides providing a space where people can work on laptops or sit down to read a book, some lobbies are also becoming entertainment hubs. This is especially true for properties that have bars or restaurants attached to them. To keep up with the competition, many hoteliers are now using digital menus and tablets in their lobbies so guests can easily browse through the different food and drink options that are available. Plus, this gives customers a chance to see what the restaurant looks like before they decide whether or not to eat there.
· Wireless point of sale systems
Technology is also starting to play a bigger role in back-of-house operations for hotels. For example, many establishments are now using wireless point of sale systems so that servers can take orders and process payments quickly without having to leave the table. This is especially important for restaurants that are trying to serve more customers during busy times.
· Digital temperature probes in kitchens
Other hotels are now equipping their kitchens with digital temperature probes so they can keep track of food orders and make sure all items arrive at the right time, which is another way to reduce wait times for guests since no one wants to be kept waiting when there’s a long line at the buffet.
As you can see, technology is playing an increasingly important role in the hotel industry. Whether it’s for guest rooms, lobbies, or back-of-house operations, hotels are finding new and innovative ways to use technology to improve the overall experience for their guests. So if you’re wondering what kind of technology your hotel is using, now you know.